Returns & exchanges
Something not right? We exchange it. Here are the details.
Exchanges
You can exchange any item within 3 days of delivery, as long as:
- the item is unused
- it has all of its original packaging and accessories
- you have your order number
Message us on WhatsApp at +961 71 791 928, tell us what happened, and we will arrange the swap.
Returns
If something arrives broken or wrong, we replace it or refund it in full, and you pay nothing for delivery. Tell us within 3 days of delivery and send us a photo.
If you simply changed your mind and the item is fine, the delivery cost is on you.
What we cannot exchange
- Personal care items once opened
- Earrings, for hygiene reasons
- Anything with visible use or damage
Warranty
Electronics carry a 6 month warranty against manufacturing faults. The warranty covers failure, not physical damage or water.
The fastest route
WhatsApp. Message +961 71 791 928 with your order number and a photo, and we answer the same day.